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Waiblingen Way, Devizes, SN10 2BU, Tel: 01380 722278
We are finding that an increasing number of patients are submitting “urgent” requests that they expect to be ready within just a few hours. Most of these requests are for routine, regular medications that should really have been ordered earlier.
Urgent requests disrupt the working day of the already busy prescribing admin staff and GPs, and sometimes the care of the patient they are seeing at the time. They often have to be managed by clinicians who are not familiar with you and your medical problems. It can therefore often take more clinical time to check, process and sign these prescriptions safely.
We would like your help to reduce the number of “Urgent” requests by asking you to make sure you order your medication on time and allow 48 hours for processing. Our policy for urgent requests has been reviewed, and is in line with many other surgeries:
Please bear in mind many prescriptions are completed on the same day as they are ordered and go electronically to pharmacies the same day. However this cannot be guaranteed. It could be late that evening so it is worth checking with your pharmacy the next day.
The practice will keep a list of patients who frequently submit urgent requests.
If you are registered patient with us over the age of 16 and have a smart phone, download the free MJOG app today!
MJOG provides a simple and secure channel for two-way communications between the Practice and you, including:
MJOG can be downloaded from the App Store, or Google Play. It’s really easy to use and has no hidden messaging costs.
Please ensure that we have your up to date contact details.
Alternatively you can order online but you will need to contact Reception to register for this & get a password.
Whatever method you use please make sure you have included all the items required and which method of collection you prefer.
Patients on repeat medication will be asked to see a doctor, nurse practitioner or practice nurse at least once a year to review these regular medications and notification should appear on your repeat slip. Please ensure that you book an appropriate appointment to avoid unnecessary delays to further prescriptions.
Please allow at least two - four working days before you collect your prescription from the surgery. Your choice of chemist will have their own timescales so please check with them directly. Weekends and bank holidays will take longer.
Extensive exemption and remission arrangements protect those likely to have difficulty in paying charges (NHS prescription and dental charges, optical and hospital travel costs). The NHS prescription charge is a flat-rate amount which successive Governments have thought it reasonable to charge for those who can afford to pay for their medicines. Prescription prepayment certificates (PPCs) offer real savings for people who need extensive medication.
These charges apply in England only. In Northern Ireland, Scotland and Wales prescriptions are free of charge.
If you will have to pay for four or more prescription items in three months, or more than 15 items in 12 months, you may find it cheaper to buy a PPC.
There is further information about prescription exemptions and fees on the NHS website
Please allow 2 - 4 days, excluding weekends and Bank Holidays, for your request to be processed. Any problems, please telephone the surgery.