Improved access appointments now available - see News section for more details.

Lansdowne Surgery Urgent Prescription Request Policy:

We are finding that an increasing number of patients are submitting “urgent” requests that they expect to be ready within just a few hours. Most of these requests are for routine, regular medications that should really have been ordered earlier.

 Urgent requests disrupt the working day of the already busy prescribing admin staff and GPs, and sometimes the care of the patient they are seeing at the time. They often have to be managed by clinicians who are not familiar with you and your medical problems. It can therefore often take more clinical time to check, process and sign these prescriptions safely.

 We would like your help to reduce the number of “Urgent” requests by asking you to make sure you order your medication on time and allow 48 hours for processing. Our policy for urgent requests has been reviewed, and is in line with many other surgeries:

• Doctors will agree a restricted list of medications that can be issued as urgent requests.

• If the medication you require is not on this list, you will not be given an urgent prescription and your request will be processed within the usual timeframe of 48 working hours.
  
  

• Agreed “Urgent” requests will be booked into a GP appointment slot as URGENT and issued electronically on the day by 5pm unless requested as a paper prescription or an alternative Pharmacy is requested. Paper prescriptions need to be collected from the surgery after 5pm on the day of the request.

  Please bear in mind many prescriptions are completed on the same day as they are ordered and go electronically to pharmacies the same day. However this cannot be guaranteed. It could be late that evening so it is worth checking with your pharmacy the next day.

  The practice will keep a list of patients who frequently submit urgent requests.

Download the free MJOG app for secure, two-way communication with Lansdowne Surgery.

If you are registered patient with us over the age of 16 and have a smart phone, download the free MJOG app today!

MJOG provides a simple and secure channel for two-way communications between the Practice and you, including:

• Handy appointment reminders
• Instant notifications from their GP Practice
• One-click process for cancelling their appointments
• Private and secure messaging

MJOG can be downloaded from the App Store, or Google Play. It’s really easy to use and has no hidden messaging costs.

Please ensure that we have your up to date contact details.

You can now book appointments, order medication and access some elements of your medical record through SystmOnline, if you have registered at Reception for this service.  

Please go to Quick Links and choose Online Services - on the right hand side of the screen, to find out more about this service.  

If you now have a user name and password, click on 'SystmOnline' at the bottom left of the screen.