LANSDOWNE SURGERY PATIENT GROUP
Lansdowne Surgery are starting up a new patient group to help us improve our services for our patients. This group will be able to advise the surgery from the patient perspective and provide insight into the quality of the services the surgery provides. This is a traditional patient group involving meetings etc, but instead it will involve communication via a quarterly email with a few questions to respond to.
If this is something you can commit to, and would be interested in being a part of, please email email@example.com (This email address is only to be used for the Patient Participation Group queries. It is NOT the main Lansdowne Surgery email address and is not monitored daily.)
Evening and Weekend Appointments Available Now
You can now access additional Primary Care Services in the evenings and at weekends.
Improved Access is a Wiltshire-wide initiative where local practices are working together to offer increased availability of services and appointments in the evenings and the weekend. These appointments are available 18:30-20:00 Monday-Friday, and some Saturdays, Sundays and bank holidays. This collaboration by practices will ensure all patients in Wiltshire have this option, but this might mean you will be offered an appointment at another practice.
Appointment types will vary - some being face-to-face, some on the phone - and there will be a mixture of bookable and same-day appointments available across the week. We will be offering appointments with GPs as well as with other healthcare professionals, such as a Practice Nurse or Health Care Assistant . We are keen to balance the importance of continuity of care with convenient access for patients, while ensuring that the service is safe.
To book such an appointment, contact the Surgery during normal opening times. A receptionist will explain the process, and ensure the booking is appropriate. You will need to give consent to use this service.
For more information, please contact the surgery.
Download the free MJOG app for secure, two-way communication with Lansdowne Surgery.
If you are registered patient with us over the age of 16 and have a smart phone, download the free MJOG app today!
MJOG provides a simple and secure channel for two-way communications between the Practice and you, including:
- Handy appointment reminders
- Instant notifications from their GP Practice
- One-click process for cancelling their appointments
- Private and secure messaging
MJOG can be downloaded from the App Store, or Google Play. It’s really easy to use and has no hidden messaging costs.
Please ensure that we have your up to date contact details.
PSYCHOLOGY/COUNSELLING SERVICE (IAPT)
Wiltshire NHS Psychology & Counselling Service (IAPT) can provide help + support.
Patients can self-refer by ringing (01380) 731335
Here is a link for further information:
REQUESTS FOR GP LETTERS TO HELP WITH HOUSING
We have recently had a letter from Wiltshire Adult Care advising that patients do not need to ask for letters from GPs to support housing claims. If medical information is required, then Adult Care will contact the GP direct (with the patient's consent).
PHYSIO SELF-REFERRAL & LOW BACK PAIN SERVICE
Wiltshire NHS Physiotherapy have set up a new service: 'Activate Your Back', which is a course offering an overview of exercises, stretches and information on how to manage back pain.
Patients can self-refer to this & for physio generally. Click the link for more information.
Activate your Back poster
Self-Referral form - Activate Your Back
Physio self-referral form
VIDEOS - CHRONIC PAIN & CANCER - NEW SERVICE FOR PATIENTS
The Pain Clinic at the Royal United Hospital, Bath have produced some very helpful videos for patients. There is one for patients living with chronic pain and another for patients with cancer.
They can be found by clicking on the following links:
Living with Cancer