The Practice has a full compliment of policies. Below are those which specifically relate to patients and their experiences with us.
Confidential patient data will be shared within the practice health care team and with other health care professionals to whom you are referred for care. Your data may be used by these clinical teams providing your care for the essential purpose of clinical audit. Confidential data may also be required for the broader purpose of public health and audit and the provision of health care services. Data disclosed will be kept to the minimum, required to serve the purpose and be anonymised before disclosure. Confidential and identifiable patient information will not be disclosed otherwise without explicit consent, unless
- It is a matter of life or death or serious harm to you or another individual
- It is overwhelmingly in the public interest to do so
- There is a legal obligation to do so.
In all of these circumstances the minimum identifiable information that is essential to serve the purpose may be revealed to someone with a legal entitlement to access the data for that purpose.
All individuals with access to your data have a professional and/or contractual duty of confidentiality.
If you are concerned about any of the ways in which your confidential data is handled further information is available from the Practice Manger. You are entitled to register an objection which will be respected if this is possible.
Complaints & Suggestions
The practice follows the NHS complaint procedure when dealing with complaints. A copy of our complaints procedure is available at reception or by clicking the link below. You may also contact the Practice Manager directly with any concerns about the practice. Simply ring Reception adn ask to speak to her.
Patient Complaints Information.docx
The NHS operates a zero tolerance policy with regard to violence and abuse and the Practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons.
Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety.
In this situation we are obliged to notify the patient in writing of their removal from the list and record in the patients notes the fact of the removal and circumstances leading to it. The Primary Care Team is then responsible for providing further medical care for such patients.