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Noticeboard

Improved access appointments now available - see News section for more details.

Lansdowne Surgery Urgent Prescription Request Policy:

We are finding that an increasing number of patients are submitting “urgent” requests that they expect to be ready within just a few hours. Most of these requests are for routine, regular medications that should really have been ordered earlier.

 Urgent requests disrupt the working day of the already busy prescribing admin staff and GPs, and sometimes the care of the patient they are seeing at the time. They often have to be managed by clinicians who are not familiar with you and your medical problems. It can therefore often take more clinical time to check, process and sign these prescriptions safely.

 We would like your help to reduce the number of “Urgent” requests by asking you to make sure you order your medication on time and allow 48 hours for processing. Our policy for urgent requests has been reviewed, and is in line with many other surgeries:

 

  • Doctors will agree a restricted list of medications that can be issued as urgent requests.

 

  • If the medication you require is not on this list, you will not be given an urgent prescription and your request will be processed within the usual timeframe of 48 working hours.

  • Agreed “Urgent” requests will be booked into a GP appointment slot as URGENT and issued electronically on the day by 5pm unless requested as a paper prescription or an alternative Pharmacy is requested. Paper prescriptions need to be collected from the surgery after 5pm on the day of the request.

  Please bear in mind many prescriptions are completed on the same day as they are ordered and go electronically to pharmacies the same day. However this cannot be guaranteed. It could be late that evening so it is worth checking with your pharmacy the next day.

  The practice will keep a list of patients who frequently submit urgent requests.

Download the free MJOG app for secure, two-way communication with Lansdowne Surgery.

If you are registered patient with us over the age of 16 and have a smart phone, download the free MJOG app today!

MJOG provides a simple and secure channel for two-way communications between the Practice and you, including:

  • Handy appointment reminders
  • Instant notifications from their GP Practice
  • One-click process for cancelling their appointments
  • Private and secure messaging

MJOG can be downloaded from the App Store, or Google Play. It’s really easy to use and has no hidden messaging costs.

Please ensure that we have your up to date contact details.

You can now book appointments, order medication and access some elements of your medical record through SystmOnline, if you have registered at Reception for this service.  

Please go to Quick Links and choose Online Services - on the right hand side of the screen, to find out more about this service.  

If you now have a user name and password, click on 'SystmOnline' at the bottom left of the screen.

Carers

carer

National News: Carers can now apply for Carer's Allowance online


The new online Carer’s Allowance application system has now launched, in a move that is already transforming the lives of thousands of carers across the country.
Carer’s Allowance is a benefit for people who are looking after someone with substantial caring needs. 240,000 people in the UK claim the allowance each year, and until now, they were forced to do this via the post or by using an outdated online system which was difficult to complete and had low take-up.
Full news release on Gov.uk

Do you provide support to a relative, partner, friend or neighbour who could not manage without you? Then you are a carer.

We maintain a register of carers so that we can provide specialist advice for this very important role.  If you think that provide such care for someone, please do let us know.  The staff at Reception will be able to assist you with this.

Alternatively do you have a friend or family member that you could not manage without? Whether this is a child or adult we can offer emotional and physical support, one-to-one advice, useful information and breaks.

According to the 2011 census, there are 47,608 people in Wiltshire who are devoting time and energy to ensure that someone they know is looked after.

The Lansdowne Surgery has teamed up with Carers Support Wiltshire to raise awareness of unpaid carers and ensure that those registered with the surgery receive appropriate advice, information and support regarding their caring role. 

Carers clinics are held at the Practice - please ask at Reception, when the next one will be held.  We can also help you to access free counselling, benefits advice, complementary therapies, support groups, training opportunities and much more. 

Other support available:

Visit Carers Support Wiltshire at http://carersinwiltshire.co.uk/

You can find their latest newsletter  here

Take a look at their Whats on Guide

Contact Carer Support Wiltshire

Telephone: 0800 181 4118

Website: www.carersinwiltshire.co.uk

Email: info@carersinwiltshire.co.uk

Office Hours: Lines are open 9am – 4:30pm Monday- Thursday and 9am – 4pm on Fridays. Calls are free from UK landlines.

Carers support groups

Finance and Law

Help claiming benefits, looking after your bank balance and understanding the legal issues of caring.

Directing carers to the benefits that can help them in their caring role

  • Advice and information on helping the person you look after get the benefits that they are entitled to
  • Death and benefits

How your benefits maybe affected after the death of the person you look after and what happens to their benefits

Advice for when carers find they have to take over the legal affairs of the person they are looking after

Advice for carers and the people they are looking after on claiming a whole host of other benefits unrelated to their disability or caring

Advice on keeping a tight rein on household and personal finance for carers

Information on claiming tax credits and whether you might be eligible

 

 

 

 



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