THE LANSDOWNE SURGERY
CORONAVIRUS: LATEST INFORMATION AND ADVICE.
With immediate effect we are respectfully asking all patients attending an appointment to wear a face covering. This is in line with government advice and includes any child over the age of 11.
If you have an appointment please come alone if possible.
Due to COVID-19, at present no prescriptions can be collected from surgery.
This is to reduce footfall and potential transmission of COVID-19.
Therefore at present ALL prescriptions will need to be sent to a pharmacy of your choice.
**URGENT AND IMPORTANT**
Covid-19 (Coronovirus) Infection - Lansdowne Surgery Service Disruption
The Lansdowne Surgery has taken the unprecedented decision to suspend ALL ROUTINE/NON-URGENT face-to-face consultations at the surgery until further notice.
This is in line with many other healthcare providers, in the current situation, and is intended to delay the spread of coronavirus by reducing prolonged waiting room contact with all others including health professions who may inadvertently carry the virus, and protecting our higher risk patients IF they need to attend the surgery. Rest assured, that we will arrange a face-to-face contact IF clinically needed and will continue to look after you to the best of our abilities.
For, those who already have an appointment booked we will be rolling-out a programme of contact prior to that appointment to assess if we can deal with your care over the phone or safely delay routine attendance. If you do not hear from us then attend your booked appointment as usual.
For those who are trying to book routine appointments we will be arranging these as a telephone consultation in the first instance, until further notice. Emergency/Same Day requests will be managed, as usual, with call-back care practitioner/doctor triage for assessment of clinical need and appropriate care.
For every call we receive we wish to know whether or not you have a temperature/cough/shortness of breath plus recent contact with a proven case of coronavirus and/or recent travel from an area of high risk.
The latest information available to the public is on the Government website: https://www.gov.uk/guidance/coronavirus-covid-19-information-for-the-public. Please check here if you have any concerns and follow the advice carefully.
Thank you for your co-operation and understanding at this time of collective pressure.
Drs Cowen Swale and Weaver
We provide professional, friendly, patient-centred General Practice services. The Practice operates a personal list service, as we believe it helps us to provide a high standard of personal and holistic care. Patients are registered with a specific named GP and are advised of this when they register.
Urgent Prescription Request Policy:
We are finding that an increasing number of patients are submitting “urgent” requests that they expect to be ready within just a few hours. Most of these requests are for routine, regular medications that should really have been ordered earlier.
Urgent requests disrupt the working day of the already busy prescribing admin staff and GPs, and sometimes the care of the patient they are seeing at the time. They often have to be managed by clinicians who are not familiar with you and your medical problems. It can therefore often take more clinical time to check, process and sign these prescriptions safely.
We would like your help to reduce the number of “Urgent” requests by asking you to make sure you order your medication on time and allow 48 hours for processing. Our policy for urgent requests has been reviewed, and is in line with many other surgeries:
- Doctors will agree a restricted list of medications that can be issued as urgent requests.
- If the medication you require is not on this list, you will not be given an urgent prescription and your request will be processed within the usual timeframe of 48 working hours.
- Please bear in mind many prescriptions are completed on the same day as they are ordered and go electronically to pharmacies the same day. However this cannot be guaranteed. It could be late that evening so it is worth checking with your pharmacy the next day.
- Agreed “Urgent” requests will be booked into a GP appointment slot as URGENT and issued electronically on the day by 5pm unless requested as a paper prescription or an alternative Pharmacy is requested. Paper prescriptions need to be collected from the surgery after 5pm on the day of the request.
The practice will keep a list of patients who frequently submit urgent requests.
Please click on the SYSTMONLINE icon below to access Online Services:
If you would like to register for Online Services (to book GP appointments or order your repeat medication), please contact the surgery for details.
(Site updated 03/08/2020)