THE LANSDOWNE SURGERY
CORONAVIRUS: LATEST INFORMATION AND ADVICE.
GP Services during COVID-19
NHS England has published a standard operation procedure which Primary Care must comply with. A vital part of this procedure is to minimise footfall through the practice and to operate a “remote management” appointment system. The Practice will be providing telephone or video consultations as a first appointment. During your telephone appointment if your clinician decides that you need to be seen, they will make a further appointment for you to be seen at the surgery.
In order to assist in preventing the spread of Coronavirus, please do not visit the surgery unless instructed to do so by your GP or Nurse during a telephone consultation. Under no circumstances should you attend the surgery if you have symptoms of Covid 19 unless instructed by your GP or if anyone in your household is self isolating.
From Monday the 15th June we are asking patients to wear a face covering when they attend the Practice.
The Practice plays a key role in maintaining the underlying health of our population during the COVID-19 pandemic. It is vital that we continue to provide care to all patients if we have the capacity and ensure that those at greatest need are prioritised. In order to do this we have had to review the services offered at the Practice.
COVID-19 related sick notes please see guidance; www.gov.uk/government/publications/guidance-to-employers-and-businesses-about-covid-19/covid-19-guidance-for-employees
During the last 3 months the practice has had to radically change the way in which we see and consult with patients. These changes have been implemented to keep our patients and our staff as safe as possible. The government have eased rules and lockdown arrangements but as I expect most of you will appreciate we are still in a very worrying time of managing the risks of what easing these restrictions could mean to our communities.
This has been a very challenging time for all of us and we are so proud of our team here who have continued to work through every day of this pandemic. We would like to ask you all to respect this and hold onto this thought. Some practices have had to close, some have had to centralise some of their services, but we have done everything in our power to continue to run and deliver a local service by staff that you know. Whilst we appreciate the frustration and worry that this horrible situation brings (to us all) please remember, our staff are doing their best for you and unpleasant or abusive behaviour towards them will not be tolerated.
We hope you are keeping safe and well during these difficult circumstances and want to reassure you that the Practice team are here to support you the best we can. Please continue to contact us if something feels important to you or is worrying you.
NHS 111 website can also be useful when deciding if you should contact us about your problem. https://www.nhs.uk/using-the-nhs/nhs-services/urgent-and-emergency-care/nhs-111/. If you feel lonely please do contact us. We have people available who can help.
If you have an appointment please come alone if possible.
Due to COVID-19, at present no prescriptions can be collected from surgery.
This is to reduce footfall and potential transmission of COVID-19.
Therefore at present ALL prescriptions will need to be sent to a pharmacy of your choice.
We provide professional, friendly, patient-centred General Practice services. The Practice operates a personal list service, as we believe it helps us to provide a high standard of personal and holistic care. Patients are registered with a specific named GP and are advised of this when they register.
Urgent Prescription Request Policy:
We are finding that an increasing number of patients are submitting “urgent” requests that they expect to be ready within just a few hours. Most of these requests are for routine, regular medications that should really have been ordered earlier.
Urgent requests disrupt the working day of the already busy prescribing admin staff and GPs, and sometimes the care of the patient they are seeing at the time. They often have to be managed by clinicians who are not familiar with you and your medical problems. It can therefore often take more clinical time to check, process and sign these prescriptions safely.
We would like your help to reduce the number of “Urgent” requests by asking you to make sure you order your medication on time and allow 48 hours for processing. Our policy for urgent requests has been reviewed, and is in line with many other surgeries:
- Doctors will agree a restricted list of medications that can be issued as urgent requests.
- If the medication you require is not on this list, you will not be given an urgent prescription and your request will be processed within the usual timeframe of 48 working hours.
- Please bear in mind many prescriptions are completed on the same day as they are ordered and go electronically to pharmacies the same day. However this cannot be guaranteed. It could be late that evening so it is worth checking with your pharmacy the next day.
- Agreed “Urgent” requests will be booked into a GP appointment slot as URGENT and issued electronically on the day by 5pm unless requested as a paper prescription or an alternative Pharmacy is requested. Paper prescriptions need to be collected from the surgery after 5pm on the day of the request.
The practice will keep a list of patients who frequently submit urgent requests.
Please click on the SYSTMONLINE icon below to access Online Services:
If you would like to register for Online Services (to book GP appointments or order your repeat medication), please contact the surgery for details.
(Site updated 17/09/2020)