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Noticeboard

Improved access appointments now available - see News section for more details.

  • Due to a change in personal circumstances we are sadly losing a valued member of our reception team.

However this means we have an exciting opportunity for someone new to join our established reception team. This could be a single post of 34 hours or we would consider a job share of 37 hours if the right two candidates came along.    Working hours vary between 7.45 and 6.30 pm.  

Contact surgery for application pack. Applicants will be asked to collect from surgery or this can be emailed on request.
Surgery will accept completed application form together with a current CV.

 

Download the free MJOG app for secure, two-way communication with Lansdowne Surgery.

If you are registered patient with us over the age of 16 and have a smart phone, download the free MJOG app today!

MJOG provides a simple and secure channel for two-way communications between the Practice and you, including:

  • Handy appointment reminders
  • Instant notifications from their GP Practice
  • One-click process for cancelling their appointments
  • Private and secure messaging

MJOG can be downloaded from the App Store, or Google Play. It’s really easy to use and has no hidden messaging costs.

Please ensure that we have your up to date contact details.

You can now book appointments, order medication and access some elements of your medical record through SystmOnline, if you have registered at Reception for this service.  

Please go to Quick Links and choose Online Services - on the right hand side of the screen, to find out more about this service.  

If you now have a user name and password, click on 'SystmOnline' at the bottom left of the screen.

Surgery Charter

Practice Intentions

1. commentsWe will endeavour to see patients within 20 minutes of their appointment time, bearing in mind occasional emergency situations.

2. Emergency appointments should be available with one of the partners on the same day.

3. An appointment should be available within 24 hours for acute conditions, although this may not necessarily be with your own GP.

4. We will endeavour to make repeat prescriptions available within 48 hours of receiving the request

5. We try to answer the telephone within 10 rings, wherever possible

Patients' Responsibilities

1. Patients should ring and cancel appointments if they no longer need them so that they can be used for other patients.

2. Patients should endeavour to arrive on time for their appointments.

3. Patients should have realistic expectations concerning appointments.  This means not expecting an acute appointment within 24 hours for a simple, non-urgent condition.  Patients are asked to co-operate with the staff when they are trying to assess the level of urgency of their request.

4. If you have more than one or a complex problem please ask reception to make you a longer appointment (appointments are scheduled routinely for 10 minutes)

Patients' Rights

You have a right to expect a high standard of medical care and we will try at all times to provide the best care possible within the resources available. Very occasionally a practice/patient relationship breaks down completely. In this situation the patient may choose to register with a different practice. The practice also has the right to remove that patient from their list. This would generally only follow a warning that had failed to remedy the situation and we would always give the patient a reason for the removal in writing, and we would inform NHS England, with whom we hold our General Medical Services contract.



 
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