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Noticeboard

Improved access appointments now available - see News section for more details.

  • Due to a change in personal circumstances we are sadly losing a valued member of our reception team.

However this means we have an exciting opportunity for someone new to join our established reception team. This could be a single post of 34 hours or we would consider a job share of 37 hours if the right two candidates came along.    Working hours vary between 7.45 and 6.30 pm.  

Contact surgery for application pack. Applicants will be asked to collect from surgery or this can be emailed on request.
Surgery will accept completed application form together with a current CV.

 

Download the free MJOG app for secure, two-way communication with Lansdowne Surgery.

If you are registered patient with us over the age of 16 and have a smart phone, download the free MJOG app today!

MJOG provides a simple and secure channel for two-way communications between the Practice and you, including:

  • Handy appointment reminders
  • Instant notifications from their GP Practice
  • One-click process for cancelling their appointments
  • Private and secure messaging

MJOG can be downloaded from the App Store, or Google Play. It’s really easy to use and has no hidden messaging costs.

Please ensure that we have your up to date contact details.

You can now book appointments, order medication and access some elements of your medical record through SystmOnline, if you have registered at Reception for this service.  

Please go to Quick Links and choose Online Services - on the right hand side of the screen, to find out more about this service.  

If you now have a user name and password, click on 'SystmOnline' at the bottom left of the screen.

Practice Policies

The Practice has a full compliment of policies.  Below are those which specifically relate to patients and their experiences with us.

Confidentiality

padlocked_foldersConfidential patient data will be shared within the practice health care team and with other health care professionals to whom you are referred for care. Your data may be used by these clinical teams providing your care for the essential purpose of clinical audit. Confidential data may also be required for the broader purpose of public health and audit and the provision of health care services. Data disclosed will be kept to the minimum, required to serve the purpose and be anonymised before disclosure. Confidential and identifiable patient information will not be disclosed otherwise without explicit consent, unless

  1. It is a matter of life or death or serious harm to you or another individual
  2. It is overwhelmingly in the public interest to do so
  3. There is a legal obligation to do so.

In all of these circumstances the minimum identifiable information that is essential to serve the purpose may be revealed to someone with a legal entitlement to access the data for that purpose.

All individuals with access to your data have a professional and/or contractual duty of confidentiality.

If you are concerned about any of the ways in which your confidential data is handled further information is available from the Practice Manger. You are entitled to register an objection which will be respected if this is possible.

Complaints & Suggestions

The practice follows the NHS complaint procedure when dealing with complaints. A copy of our complaints procedure is available at reception or by clicking the link below. You may also contact the Practice Manager directly with any concerns about the practice. Simply ring Reception adn ask to speak to her.

Patient Complaints Information.docx

Violence Statement

The NHS operates a zero tolerance policy with regard to violence and abuse and the Practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons.

Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety.

In this situation we are obliged to notify the patient in writing of their removal from the list and record in the patients notes the fact of the removal and circumstances leading to it. The Primary Care Team is then responsible for providing further medical care for such patients.



 
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