THE LANSDOWNE SURGERY
We provide professional, friendly, patient-centred General Practice services. The Practice operates a personal list service, as we believe it helps us to provide a high standard of personal and holistic care. Patients are registered with a specific named GP and are advised of this when they register.
Urgent Prescription Request Policy:
We are finding that an increasing number of patients are submitting “urgent” requests that they expect to be ready within just a few hours. Most of these requests are for routine, regular medications that should really have been ordered earlier.
Urgent requests disrupt the working day of the already busy prescribing admin staff and GPs, and sometimes the care of the patient they are seeing at the time. They often have to be managed by clinicians who are not familiar with you and your medical problems. It can therefore often take more clinical time to check, process and sign these prescriptions safely.
We would like your help to reduce the number of “Urgent” requests by asking you to make sure you order your medication on time and allow 48 hours for processing. Our policy for urgent requests has been reviewed, and is in line with many other surgeries:
- Doctors will agree a restricted list of medications that can be issued as urgent requests.
- If the medication you require is not on this list, you will not be given an urgent prescription and your request will be processed within the usual timeframe of 48 working hours.
- Please bear in mind many prescriptions are completed on the same day as they are ordered and go electronically to pharmacies the same day. However this cannot be guaranteed. It could be late that evening so it is worth checking with your pharmacy the next day.
- Agreed “Urgent” requests will be booked into a GP appointment slot as URGENT and issued electronically on the day by 5pm unless requested as a paper prescription or an alternative Pharmacy is requested. Paper prescriptions need to be collected from the surgery after 5pm on the day of the request.
The practice will keep a list of patients who frequently submit urgent requests.
LANSDOWNE SURGERY PATIENT GROUP
Lansdowne Surgery are starting up a new patient group to help us improve our services for our patients. This group will be able to advise the surgery from the patient perspective and provide insight into the quality of the services the surgery provides. This will not be a traditional patient group involving meetings etc, but instead it will involve communication via a quarterly email with a few questions to respond to.
If this is something you can commit to, and would be interested in being a part of, please email our practice manager firstname.lastname@example.org
We are continually looking to develop our services and welcome any comments you may wish to make. There are 'Your Opinion Counts' forms in the surgery and a suggestions box in the Waiting Room. Please make use of them!
Please click on the SYSTMONLINE icon below to access Online Services:
If you would like to register for Online Services (to book GP appointments or order your repeat medication), please contact the surgery for details.
(Site updated 18/11/2019)